on orders of $99 or more
Standard ground shipping is FREE for all orders $50 and over in the continental United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Most orders ship via Federal Express or UPS and arrive on your doorstep within 3-5 business days.
Some special items may take longer to arrive. They include:
Lightweight Wheelchairs/Custom Wheelchairs
Quick-Ship Lightweight Wheelchairs will arrive within 4-6 business days (all Quick-Ship lightweight wheelchairs are labeled as Quick-Ship). Custom Lightweight wheelchairs will take 6-10 business days to arrive. They will arrive fully assembled, although you may need to slip on the removable legrests.
Custom ultra-lightweight wheelchairs will take from 2-5 weeks to arrive depending on the manufacturer. Wheelchairs from Sunrise Medical, Invacare and Top End generally take about 1 week to produce and 1 week to ship via either UPS or FedEx. They come fully assembled, although you may need to slip on legrests or similar attachments. Wheelchairs from Colours can take up to 3- 5 weeks to arrive. Please call 866-218-0902 about specific delivery times for your order.
Lift chairs can take from 1-3 weeks to arrive depending on the model, fabric and options you have selected. Specific fabric choices that are "In Stock" are noted in the color selection area, and leave the warehouse within 2 business days. Any lift chair ordered with heat and/or massage options will take 2-4 weeks to arrive. Other custom chairs, such as heavy duty models, can also take from 3-4 weeks to arrive. Again, please call customer service for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. Lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.
Most travel, folding and standard power wheelchairs leave the warehouse within 1-3 business days. Custom chairs with non-standard seat sizes or other custom options can take from 1-2 weeks to arrive, depending on the manufacturer. Travel power wheelchairs and folding power wheelchairs are delivered via UPS or Fedex, and do not require a signature. Full-size power wheelchairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at their facility in your area.
Travel scooters ordered by 2 pm ET Monday through Friday will ship the same day via Fedex, or UPS, and will usually arrive in 3-5 business days. Most medium to full-sized Pride Mobility or Drive Medical scooters are delivered within 3-10 business days. The selection of some accessories on full-sized Pride Scooters, such as special seating sizes, flat-free tires, lighting packages, or turn signal packages, are considered custom orders and will take from 1-3 weeks to leave the warehouse. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.
Handcycle shipment times vary significantly by product. Invacare handcycles take approximately 3-5 weeks for delivery. Most Quickie handcycles can be delivered within 2 weeks. Like with anything, there are exceptions to these guidelines. Occasionally a handcycle will ship sooner than expected, and other times features and options selected may slow down the manufacturing time. Either way we will update you to make sure you have the most accurate delivery information available.
If you have questions, Please Call us at 866-218-0902!
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